Cancellation Policy
Last Updated: January 2026
At Onhangee Gift Shop, we understand that plans can change. This Cancellation Policy outlines the conditions under which orders may be cancelled.
Order Cancellation Requests
Customers may request an order cancellation before order processing or shipment begins.
Cancellation requests should be submitted as soon as possible through our customer support channels.
Eligible Cancellations
Orders may be cancelled if:
Payment has been confirmed but processing has not started.
The order has not been packaged for shipment.
The order has not been dispatched to a courier.
Non-Cancellable Orders
Orders cannot be cancelled once:
Packaging has been completed.
Shipment has been initiated.
The order has been handed over to a delivery partner.
The order has already been delivered.
Personalized and Custom Orders
Personalized, customized, or specially requested products may not be eligible for cancellation once production or customization has commenced.
Refunds for Cancelled Orders
Approved cancellations may qualify for a full or partial refund depending on the order status and any costs already incurred.
Refunds will be processed using the original payment method where applicable.
Processing Time for Refunds
Refund processing times may vary depending on the payment provider, bank, or payment platform used during checkout.
Cancellation by Onhangee Gift Shop
We reserve the right to cancel an order under circumstances including but not limited to:
Product unavailability
Pricing or listing errors
Suspected fraudulent transactions
Payment verification issues
Circumstances beyond our control
In such cases, affected customers will be notified and any eligible payments refunded.
Contact Us
For cancellation requests or related enquiries, please contact our customer support team as soon as possible.