Delivery Policy

Last Updated: January 2026

At Onhangee Gift Shop, we are committed to delivering your gifts safely, efficiently, and on time.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Coverage

We offer delivery services to various locations across Ghana.

Delivery availability may vary depending on the destination and courier coverage.

Delivery Timeframes

Estimated delivery times:

Major Cities: 1–3 business days
Regional Locations: 2–5 business days
Remote Areas: 3–7 business days

Actual delivery times may vary based on location, weather conditions, traffic, public holidays, and courier operations.

Delivery Charges

Delivery fees are calculated based on the customer’s location and order details.

Applicable delivery charges will be displayed during checkout before payment is completed.

Order Tracking

Customers may receive order updates through email, SMS, phone call, or WhatsApp where applicable.

Failed Deliveries

If delivery cannot be completed due to an incorrect address, unavailable recipient, or failed communication attempts, additional delivery charges may apply for re-delivery.

Product Inspection

Customers are encouraged to inspect delivered items upon receipt and notify us immediately of any issues.

Delivery Delays

While we strive to meet all estimated delivery schedules, Onhangee Gift Shop shall not be held responsible for delays caused by circumstances beyond our reasonable control, including:

Severe weather conditions
Public holidays
Transportation disruptions
Courier service delays
Government restrictions
Other unforeseen events

Contact Us

For delivery-related enquiries, please contact our customer support team.